Below FAQ are some common concerns of our clients before purchasing our products.
If you have other questions, please just send it to info@SmartyPaw.store.
- All
- 📦 Orders & Shipping
- 📬 Customer Support & Other Questions
Need Help?
If you have an issue or question that requires assistance, you can click the button below to chat with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24-36 hours!
📦 Orders & Shipping
We currently ship to the US, Canada, Australia, New Zealand, the UK, most European countries, and most South American countries. If your country isn't listed at checkout, please contact us for assistance.
Most orders are processed within 5–15 business days. Delivery times vary by location.
Absolutely! As soon as your order ships, we'll send you an email with a tracking link so you can follow your package every step of the way.
Yes! All listed items are in stock and ready to ship unless marked otherwise. If something sells out, we do our best to restock quickly.
Currently, we do not offer gift wrapping, but our packaging is secure and attractive for gifting. Stay tuned—gift options may be coming soon!
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shopify Pay.
100%! Our website uses industry-standard SSL encryption to keep your personal and payment data safe.
📬 Customer Support & Other Questions
We're happy to help! Email us at info@SmartyPaw.store or use the contact form on our Contact Us page. We aim to respond within 1 business day.
Please contact us immediately. If your order hasn’t shipped yet, we can update the address. Once shipped, we’re unable to reroute the package.
Yes! New customers can enjoy 10% off with the code SmartyNew. Keep an eye out for other seasonal promotions on our homepage and social media!
We're working on something exciting! Follow us on social media or subscribe to our newsletter to be the first to know.
